Membership Terms & Conditions
MEMBERSHIP TERMS & CONDITIONS
MINWOOD LANE COLLECTIVE
Last updated: 15 November 2026
1. ABOUT MINWOOD LANE COLLECTIVE
Welcome to Minwood Lane Collective, where we celebrate creativity, individuality and the freedom to explore new ideas.
Minwood Lane Collective is operated by Minwood Lane Collective Ltd, a company registered in England and Wales.
We provide creative and educational opportunities for children and young people through digital learning experiences, in-person creative programmes and individually commissioned services.
These Terms & Conditions explain the arrangements for joining, accessing and participating in our memberships.
Registered Company: Minwood Lane Collective Ltd
Trading Name: Minwood Lane Collective
Company Registration Number: 17577197
Registered Office: 1711 High Street, Knowle, Solihull, B93 0LN, United Kingdom
Email: hello@minwoodlane.co.uk
Website: www.minwoodlane.co.uk
The parent, carer or responsible adult purchasing a membership enters into an agreement with Minwood Lane Collective Ltd.
These terms do not affect statutory consumer rights.
2. OUR MEMBERSHIPS
Minwood Lane Collective offers three membership pathways.
2.1 Creative Studio — Online Membership
Creative Studio provides access to digital creative projects and activities designed to encourage imagination, creative expression and skills development.
Projects can be completed at each learner's own pace.
Membership: £19 per month.
2.2 Home Ed Studio — Online Membership
Home Ed Studio provides flexible, creative and cross-curricular projects for home-educated children and young people.
Membership includes access to Creative Studio projects and personalised feedback on submitted work.
Projects are designed to support creative exploration, independent learning, communication and personal development.
Membership: £49 per month.
Home Ed Studio does not provide a complete formal school curriculum or replace the legal responsibilities of parents and carers regarding their child's education.
2.3 Creative Plus — In-Person Membership
Creative Plus provides weekly, multidisciplinary creative sessions delivered in person.
The programme operates across 36 scheduled teaching weeks annually, with the programme year running from 1 September to 31 August.
Sessions are organised into age-appropriate groups, with a maximum of 12 children per class.
The standard membership fees are:
Age Group
Weekly Session
Monthly Membership
Ages 4–6
1 hour
£39
Ages 7–11
1.5 hours
£49
Ages 12–15
2 hours
£59
Ages 16–18
2 hours
£59
The applicable session length, timetable, venue and fee will be confirmed before enrolment.
Creative Plus does not automatically include a separate paid online membership unless expressly stated in the membership offer.
3. MEMBERSHIP REGISTRATION
Memberships must be purchased or authorised by a parent, carer or responsible adult aged 18 or over.
The person purchasing the membership is responsible for providing accurate registration information and keeping relevant contact details up to date.
We may request additional information necessary to support a child's participation, accessibility, welfare or safety.
Membership access is intended for the registered child or young person and their authorised parent or carer.
Accounts and memberships cannot be transferred to another child or family without our agreement.
4. PAYMENTS AND BILLING
Membership payments are processed securely through Square or another authorised payment provider identified at checkout.
Online Memberships
Creative Studio (£19 per month) and Home Ed Studio (£49 per month) operate as ongoing monthly subscriptions.
Payments are collected on the agreed billing date.
Members may cancel in accordance with Section 9 of these Terms & Conditions.
Creative Plus Membership
Creative Plus operates over a programme year running from 1 September to 31 August, comprising 36 scheduled teaching weeks.
For families joining at the beginning of the programme year, the annual programme fee is divided into 12 equal monthly instalments.
The annual programme fees are:
Ages 4–6: £468
Ages 7–11: £588
Ages 12–15: £708
Ages 16–18: £708
Monthly payments may therefore continue during school holidays, even when no sessions are scheduled.
Joining Partway Through the Year
Children may join Creative Plus at any point during the programme year, subject to availability.
The applicable fee will be calculated using the annual programme fee divided by 36 scheduled sessions, multiplied by the number of sessions included in the agreed membership period.
The resulting amount will be spread across an agreed payment schedule.
Before enrolment, families will receive written confirmation of their start date, scheduled sessions, total applicable fee, payment amounts and payment dates.
Ending Membership
Where membership ends before the conclusion of the programme year, a final reconciliation will be undertaken.
This will compare payments already collected with the charges properly due for the membership period, including any fair and lawful notice-period charges.
Any overpayment will be refunded.
Any outstanding balance will be explained and collected in accordance with the agreed terms and applicable consumer law.
Creative Plus is an ongoing membership and does not require families to commit to an entire programme year.
All fees and payment arrangements will be explained before enrolment.
Statutory consumer rights remain unaffected.
5. JOINING THROUGHOUT THE YEAR
Creative Plus welcomes new members throughout the year, subject to availability.
Families do not need to wait until the beginning of a term to enrol.
Children may begin attending from the next suitable available session once registration and relevant arrangements are complete.
Where a child joins partway through a term, their initial fees will reflect the agreed start date and applicable payment arrangements.
All fees will be explained before the membership begins.
6. FREE INTRODUCTORY TRIAL SESSIONS
Prospective Creative Plus members may book one free introductory trial session per child, subject to availability.
Trial sessions allow children and families to experience the programme before committing to membership.
A trial does not guarantee an ongoing place.
Places are confirmed only when enrolment has been accepted and the applicable registration arrangements have been completed.
Families may enrol directly without attending a trial.
7. CREATIVE PLUS REGISTRATION FEE
A one-off registration fee of £20 applies when a child joins Creative Plus.
This includes:
Membership registration and onboarding.
One official Minwood Lane Collective CREW T-shirt.
Choice of available T-shirt colour.
Choice of available T-shirt size.
Optional first-name or appropriate nickname personalisation at no additional cost.
Families may also choose not to include a name.
The registration fee is payable when enrolment is confirmed.
The fee and applicable statutory cancellation and refund rights will be explained before payment.
A further registration fee will not ordinarily apply while the child's membership remains continuous.
Where a personalised T-shirt is ordered, any applicable statutory exception relating to personalised goods will be explained before the order is placed.
Any such exception does not automatically remove cancellation rights relating to the membership itself.
8. THE MINWOOD LANE COLLECTIVE CREW UNIFORM
At Minwood Lane Collective, we celebrate individuality while encouraging a shared sense of belonging.
Creative Plus members receive an official CREW T-shirt as part of their registration.
All T-shirts feature the same Minwood Lane Collective design, with children able to select their preferred available colour.
The design includes:
The Minwood Lane Collective identity.
CREW lettering.
Our creative message: BE BOLD. BE CREATIVE. BE YOU.
Optional first-name or nickname personalisation.
Children are encouraged to wear their CREW T-shirt during weekly sessions alongside comfortable clothing and footwear suitable for creative activities.
Reasonable adjustments will be made for sensory, disability-related, medical or other individual needs.
Children will not be excluded solely because they are unable to wear the standard uniform.
Additional or replacement T-shirts and optional merchandise may be available to purchase separately.
9. ONLINE MEMBERSHIP CANCELLATIONS
Creative Studio and Home Ed Studio operate as ongoing monthly memberships.
Members may cancel at any time.
Cancellation will ordinarily take effect at the end of the current paid billing period.
Access will continue until that date unless otherwise agreed or required by law.
No further subscription payments will be collected after cancellation takes effect.
Cancellation requests may be sent to:
These arrangements do not affect statutory cancellation or refund rights.
10. CREATIVE PLUS CANCELLATION NOTICE
Creative Plus operates as an ongoing membership without a requirement to commit to the full programme year.
Families may request cancellation at any time by emailing:
We ask families to provide notice equivalent to one scheduled half-term, as defined in the programme calendar provided at enrolment.
The notice period begins when we receive the cancellation request. Families will not be required to wait until the beginning of another half-term before notice can take effect.
We will confirm the proposed membership end date and any applicable charges in writing.
Any charges associated with early withdrawal will be reasonable and proportionate, taking account of the scheduled sessions, costs already incurred, savings arising from cancellation and our ability to offer the place to another child.
We will consider requests for earlier withdrawal fairly, including where illness, disability-related circumstances, safeguarding concerns, relocation or other significant circumstances affect attendance.
Any overpayment will be refunded, and any outstanding charges will be clearly explained.
Nothing in this section limits statutory cancellation or refund rights.
11. ABSENCE AND MISSED SESSIONS
Creative Plus membership fees remain payable where a child misses a scheduled session because of illness, holidays or other personal circumstances, subject to applicable consumer rights.
Refunds or credits are not ordinarily provided for sessions missed by the member.
Where staffing, availability and programme suitability allow, Minwood Lane Collective may offer a replacement session as a gesture of goodwill.
Replacement sessions are not guaranteed and cannot be exchanged for cash or automatically deducted from future payments.
Where Minwood Lane Collective cancels a scheduled session, we will provide an appropriate replacement, refund or credit according to the circumstances and applicable consumer rights.
12. CHANGES TO SESSIONS AND PROGRAMMES
We may occasionally need to make reasonable changes to session arrangements, including staffing, venues, activities or timetables.
Where possible, families will be informed in advance.
We will seek to minimise disruption and maintain the overall quality and purpose of the programme.
If a significant change means we can no longer provide the agreed service, families will be informed of their options, including applicable cancellation and refund rights.
13. STATUTORY CANCELLATION RIGHTS AND REFUNDS
Minwood Lane Collective Ltd respects the cancellation and refund rights available to consumers under UK law.
For qualifying contracts entered into online or at a distance, a statutory cancellation period of 14 days will ordinarily apply.
Different rules and exceptions may apply depending on whether the contract concerns an ongoing service, digital content or a leisure activity scheduled for specific dates or periods.
Where an applicable statutory cancellation right exists, families will be informed of the relevant period, how to exercise that right and any permitted charges before entering into the agreement.
Where services are requested to begin during a statutory cancellation period, we will obtain any express request or acknowledgement required by law.
Where digital content is supplied immediately, any separate consent and acknowledgement required by law will be obtained before supply begins.
A personalised CREW T-shirt may be subject to a statutory exception applying to personalised goods. Any such exception will be explained before the order is placed and will not automatically remove cancellation rights relating to other services.
Where a cancellation or refund is required by law, we will process it within the applicable statutory timeframe.
Nothing in these Terms & Conditions removes or restricts statutory consumer rights.
14. DIGITAL MEMBERSHIP ACCESS
Creative Studio and Home Ed Studio members access their projects through MiniVox, our digital learning platform.
Following successful payment and registration, Minwood Lane Collective will arrange account access.
Enrolment is currently managed manually, so access may not be immediate.
Any applicable activation timeframe will be communicated during registration.
Members are responsible for keeping account credentials secure.
Accounts must not be shared with unauthorised individuals.
15. CHILDREN'S PARTICIPATION AND EXPECTATIONS
We aim to provide an inclusive, respectful and supportive environment.
Children and young people are expected, with age-appropriate support, to:
Treat others respectfully.
Follow reasonable safety instructions.
Respect other people's creative work and belongings.
Use digital platforms appropriately.
Avoid deliberately harmful, threatening or intimidating behaviour.
We recognise that children have different communication, developmental, sensory and support needs.
Our approach will take individual circumstances, disabilities, reasonable adjustments and safeguarding considerations into account.
16. SAFEGUARDING AND WELFARE
The safety and welfare of children and young people are central to our provision.
Minwood Lane Collective will maintain safeguarding arrangements appropriate to its activities.
Parents and carers must provide relevant information necessary to support safe participation, including emergency contact details and important medical or accessibility requirements for in-person activities.
Safeguarding concerns will be managed in accordance with our Safeguarding & Child Protection Policy and applicable legal responsibilities.
Where necessary, information may be shared with relevant safeguarding professionals or statutory agencies.
17. DIGITAL SAFETY AND COMMUNITY SHARING
MiniVox is used to support project access, submissions, feedback and digital portfolios.
Children's work is private by default.
Children may choose to share their work within their own designated community, subject to appropriate permissions and moderation.
Community sharing is optional.
Work will not be made visible to other communities without additional appropriate permissions.
Members must not share another child's personal information, photographs, recordings or creative submissions without appropriate permission.
Any wider use of children's work through a Studio Showcase requires separate permissions.
18. PHOTOGRAPHY, VIDEO AND CREATIVE WORK
Children retain their rights in original creative work they produce, subject to applicable intellectual property law.
By submitting work to Minwood Lane Collective, the member or relevant rights holder grants us permission to use it as reasonably necessary to deliver the purchased service, including reviewing submissions, providing feedback and maintaining portfolios.
This does not automatically authorise public publication or promotional use.
Public sharing through our website, social media, YouTube or promotional materials will be managed through a separate permissions process.
Studio Showcase permissions will distinguish between:
Sharing within the child's own community.
Sharing privately with members or invited families.
Public sharing through approved channels.
Wider sharing requires the child's agreement and appropriate parent or carer permission.
Children and families may decline optional promotional sharing without affecting membership.
19. ACCESSIBILITY AND INCLUSION
Minwood Lane Collective aims to provide accessible and inclusive creative opportunities.
We encourage parents and carers to discuss relevant support requirements with us before enrolment.
We will consider reasonable adjustments and individual circumstances in accordance with applicable equality legislation.
Where a particular programme cannot safely or appropriately meet an individual's needs, we will discuss the circumstances with the family and consider available alternatives.
Decisions will not be based on assumptions about disability or additional needs.
20. PERSONAL INFORMATION AND PRIVACY
We collect and process personal information to administer memberships, deliver services, provide appropriate support and meet legal obligations.
Personal information is handled in accordance with our Privacy Policy.
Our technology providers include IONOS, Google Workspace, Square and MiniVox.
Further information is available in our website Privacy Policy.
21. MEMBERSHIP SUSPENSION OR TERMINATION
We may suspend or terminate membership where there is a serious safeguarding concern, significant misuse of our services, non-payment or a serious breach of these terms.
Where appropriate, we will explain the concern and provide a reasonable opportunity to resolve it.
Any action taken will be fair, proportionate and consistent with applicable legal obligations.
Where Minwood Lane Collective terminates a membership, any refund or outstanding payment arrangements will be assessed fairly, taking account of the circumstances and statutory consumer rights.
22. SERVICE AVAILABILITY
We aim to provide reliable access to our digital programmes.
Temporary interruptions may occur because of maintenance, technical problems or issues affecting third-party providers.
We will take reasonable steps to address disruptions within our control.
Where a significant interruption affects the service purchased, we will consider appropriate remedies in accordance with consumer law.
23. LIMITATION OF LIABILITY
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
We remain responsible for providing services with reasonable care and skill.
We are not responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control, except where the law provides otherwise.
These terms do not restrict any statutory consumer remedies.
24. COMPLAINTS AND CONCERNS
We welcome feedback and aim to resolve concerns fairly and promptly.
Complaints may be submitted to:
We will acknowledge and investigate complaints in accordance with our complaints arrangements.
Where appropriate, we will explain the outcome and any available next steps.
25. CHANGES TO THESE TERMS
We may update these Terms & Conditions to reflect changes in our services, legal obligations or operational arrangements.
Material changes affecting existing memberships will be communicated in advance.
We will not impose changes that unfairly disadvantage members or remove statutory rights.
The latest version will be available on our website.
26. RECONNECT AND COMMISSIONED SERVICES
RECONNECT and other individually commissioned programmes may operate under separate agreements.
These may include additional provisions relating to referrals, programme objectives, safeguarding, reporting, attendance, fees and commissioning responsibilities.
The terms of the relevant agreement will apply to those services.
27. GOVERNING LAW
These terms are governed by the laws of England and Wales.
Nothing in this section removes mandatory legal protections or rights available to consumers.
28. CONTACT US
Minwood Lane Collective Ltd
1711 High Street
Knowle
Solihull
B93 0LN
United Kingdom
Email: hello@minwoodlane.co.uk
Website: www.minwoodlane.co.uk
Company Registration Number: 17577197
Last updated: 15 November 2026